Showing posts with label consumer. Show all posts
Showing posts with label consumer. Show all posts

The oxymoron of the fresh approach

For a fresh approach to your next ad or campaign, just add:
- some shiny looking fruit, preferably sliced and with a good few drops of water
- sometimes just a splash of water will do the trick
- any kind of cleaning product; soap, detergent, coca-cola, that sort of thing
- or, if you're really trying to be ca-rayzee, try the odd stylised dandelion - always synonymous with fresh stuff.

The 'fresh approach' gambit always comes in handy when the following has happened:
- your client has sold you short on what makes his or her product or service great 
- your account manager has sold you short on what makes his or her client's product or service great 
- neither of the two parties has ever heard of a proposition.

...In which case you can do one of the following:
- just go with it. Bang out the creative, artwork it up, send it off, go home and take two, preferably three showers followed by three stiff gins, knowing your work will join a kazillion other  ubiquitous fresh approaches in the same lame league
- refuse to even touch any so-called 'concept' with the remotest allusion to a fresh approach and ride out the 'creative strop' storm
- strongly advise the client of the irony of this tactic and the fact that not only does it probably not do their offer any justice but that it also treats the customer like a corn-fed automaton.







...Then sleep safe in the knowledge that there's only one kind of product or service owner who should be pleased with this kind of oxymoron:*

the marketing moron. 

















































































* Yes, yes, for the pedants I realise 'fresh approach' is not an oxymoron in the true sense of the word, but the proposition of presenting 'fresh approach' as a new idea mostly definitely is!

57 campaign lines in one post? The answers.

As promised here are all the lines which appeared in this recent Drum post and their respective brands - possibly in a somewhat higgledypiggledy order:

01. Don’t leave home without it - American Express

02. Nothing acts faster – Anadin

03. Impossible is nothing – Adidas

04. Just do it – Nike

05. Good things come to those who wait – Guinness

06. Moving at the speed of business – UPS

07. I’m only here for the beer – Double Diamond

08. Any time, any place, any where – Martini

09. Eight of ten cats prefer it – Whiskas

10. The man from Del Monte says ‘Yes’ – Del Monte

11. Say it with flowers – Interflora

12. Empowering the internet generation – Cisco

13. It’s what your right arm’s for – Courage Beer

14. Drink Canada dry – Canada Dry

15. Liquid engineering – Castrol

16. Drink Camp – it’s the best – Camp

17. I’d love a Babycham – Babycham

18. It makes you feel like the man you are – Buick

19. Some of our best men are women – US Army

20. Have you ever had a bad time in Levi's? – Levi’s

21. Life’s good – LG

22. Make. Believe. - Sony

23. Every little helps – Tesco

24. WotalotIgot – Smarties

25. The listening bank – Midland Bank

26. Bread wi’ nowt taken out – Allinson’s

27. It’s good to talk – BT

28. Have you ever wished you were better informed? – The Times

29. Gee, I wish I had a nickel – Lifesaver’s Candy

30. Tide’s in, dirt’s out – Tide

31. make-up to make love in – Mary Quant

32. Beanz Meanz Heinz – Heinz

33. It could be you – National Lottery

34. It’s got to be Gordon’s - Gordon’s Gin

35. Just imagine – NEC

36. Saving you money every day – Asda

37. The true definition of luxury. Yours - Acura

38. Someone, somewhere wants a letter from you – Post Office

39. A lot less bovver than a hover – Qualcast

40. It’s everywhere you want to be – Visa

41. think local, act global – Accenture

42. Plop, plop, fizz, fizz, oh what a relief it is – Alka Seltzer

43. Once you pop you just can’t stop – Pringles

44. The beauty of all wheel drive – Subaru

45. You’re going to like us – Trans World Airlines

46. I love what you do for me – Toyota

47. Come home to a real fire – Coal Board

48. probably the best beer in the world – Carlsberg

49. Nothing runs like a deere – John Deere

50. Reach out and touch someone – American Telephone & Telegraph

51. Because life’s complicated enough – Abbey National

52. You can trust your car to the man with the star – Texaco

53. Think big – IBM

54. Think small – VW

55. Think different - Apple

56. Take care – Garnier

57. Schhh - you know who - Schweppes

57 campaign lines in one post on messaging? Now that's variety!


A while back I posted on The Drum about getting the messaging right - especially as today's consumers are more savvy than ever before.

Here's the post, with 57 campaign lines hidden within. Can you spot them all? As promised on The Drum the answers will appear sometime soon.

Attitude. As one of today’s customers, I don’t leave home without it. And because I know the average person is exposed to somewhere over 1500 marketing messages a day, I make damned sure I’m anything but average. When it comes to rubbing me up the wrong way, nothing acts faster than an ill-timed pitch, or bland statement to make the prospect of a sale impossible. ‘Is nothing sacred any more?’ I ask myself as I try to get through the day without being labelled an A, B or C1. Don’t know why I feel like there’s a million marketeers with hands in my pockets, I just do. It’s one of the reasons I’m fickle, brand-disloyal and downright difficult to please.

I’m only here for the beer but I can get another one any time, any place, anywhere.

I know good things come to those who wait but I prefer moving at the speed of business.

I’m not into jazz but I understand why eight out of ten cats prefer it.

And when the man from Del Monte says ‘Yes’ I often prefer to say it with flowers.

That’s right – I’m no longer interested in whether it’s probably the best beer in the world; I want to know it definitely is, why it is and how you’re going to prove it.

It’s all well ‘n’ good empowering the Internet generation but stop sending me those infernal emails. I’ve heard of Viagra. It’s what your right arm’s for.

Isn’t it? I can’t quite make out the small point size on the instruction leaflet.

I’m high on multiple online reviews and I’ve got the lowdown on what’s best for me.

Yeah, I know a little dab’ll do ya, but sometimes I just want to splash it all over.

And when I’m on the go and thirsty, I could drink Canada dry – whatever they’re serving. Call it liquid engineering – and remember I’m running on a hybrid engine.

I could drink camp – it’s they best they say. And while I’d love a Babycham, I’ve heard it makes you feel like the man you are.

Oh yeah – we’re today’s hard-to-please consumers. And you know what, some of our best men are women. So watch it.

Someone once asked me, ‘Have you ever had a bad time in Levi’s?’ No, but I know life’s good – if not better – out of your Levi’s too.

So sell me jeans with a fluffy yellow puppet by all means, but I think you’re on the make. Believe me, I really do.

And while every little helps, I can’t help feeling smug at wotalotIgot.

I don’t want my bank to be the listening bank, I just want my bread wi’ nowt taken out.

There’s no doubt it’s good to talk but have you ever wished you were better informed?

I have. That’s why my media is super social. That’s why you’d better be as sociable as me – and millions of others like me. Because word on the street is there’s no hiding place anymore.

And they say that when the tide’s in, dirt’s out. If that means make-up to make love in is only good for half the day, I’m not that interested, thanks.

More interestingly, Beanz Meanz Heinz apparently – but if they’re over fifty pence a can, beans means own brand to me.

And sometimes, just sometimes I’d actually prefer my nice, relaxing massage on the go. After all, it’s a lot less bovver than a hover and a lot of small talk.

It could be you – it really could be down to you that I’m rebelling against this brand bashing – but it’s got to be Gordon’s fault, whoever the heck he is!

Whatever happens I’ll make, up my own mind, thanks.

Just imagine what you could achieve if you stopped treating me like a demographic and more like a person.

Yes, I’ll listen to people purporting to be saving you money every day, but because I’m also interested in the true definition of luxury, yours is no easy task these days.

In fact, someone, somewhere wants a letter from you. It says, ‘Sorry for disturbing you in such a grey, stagnant fashion.’

AB1? Yeah, that’s right, ‘Awkward Bugger that one’.

Advertising: it’s everywhere you want to be – so you marketing bods better think local, act global and be as relevant and timely as possible.

Crikey, with ads on a roll I’m even being sold to in the loo. Plop, plop, fizz, fizz, oh what a relief it is just to pull the chain down, my pants up and get the hell out.

Yep, you’d better stay cool in the high-pressure world of meeting your targets and budgets. Because once you pop you just can’t stop.

And once those shiny new campaign alloys start coming off, you really will realise the beauty of all wheel drive.

Yup, I’m afraid we’re a truly unfathomable, fussy, crowd we consumers, but we’re sure you’re going to like us.

Eventually.

Oh yeah, I love what you do for me today, but tomorrow I’ll be cold as ice. That’s why I want to come home to a real fire – real benefits, real features sold in with zeal, truth and integrity.

You see, nothing runs like a deere old beloved campaign, but nowadays, you’ve got to really reach out and touch someone.

Because life’s complicated enough these days you, the marketer, have to be smarter, fitter, tougher than the next marketer and remember one thing: trust. Just as you can trust your car to the man with the star, chances are you can trust your creative to your agency – and the copywriter to get the messaging right.

Yes, I’m one of today’s modern punters and if you’re in marketing you’d be wise to think different. Think big, think small – but whatever you do, think customer.

Because once you take care of your customer they might… just might, start taking care of you.

o

oo

ooo

o

Schhh – you know who put 57 kinds of strapline and campaign line in this post? Me neither, and as a modern consumer of blogs, I’m really not that bothered.

o

ooo

oo

The awful truth (Sultan of Ikea part 6)

Part 5 here.

Okay, got my card number and phoned Ikea again.

‘Right thanks Mr. Caleb. We’ll look for your receipt and when we find it, we’ll send round an inspector to look at your mattress.’

What? After all this, you still don’t believe me? And you’ve got a squad of SS mattress inspectors?

Do I have to get the house cleaned? Polish my shoes? My God, I’ve got a slightly prominent nose and a Jewish sounding surname - will I escape from the inspection with my life?

Brand tOuch score out of ten: minus 10. Hopes: that the execution will be short and painless.

To be continued…

The visit to the store (Sultan of Ikea part 5)

Part 4 here.

‘What, they told you to bring a photo?’

(Groan)

‘They said that would be okay? And this statement isn’t enough. I’m afraid we need the card number that went with the purchase.’

Is it Ikea policy to employ liars at the battery farm? At the moment, I’m guessing so.

Okay, so I need to contact Halifax again and see if they can find the card number from 5 years ago for me. At this point I’m thinking, this Ikea lady is staring me in the face and potentially saying I’m trying to scam a mattress from them. Or at the very least that I may not have purchased the said mattress. I obviously look like a bloke who’d happily accept a second hand mattress from someone. Thanks a bunch.

Brand tOuch score out of ten: 4. Hopes: Fading.

Right. Stiff upper, press on. Phoned Halifax who said, ‘Ooooh no…oooo…. We can’t give you that kind of information over the phone. You’ll have to go into a branch and request it.

Reluctantly left the Ikea store empty handed (ie; no new mattress) and drove the 15 miles back to my Halifax branch.

‘What, they told you that you needed to go into your branch…?’

Is it Halifax policy to employ liars at the Halifax farm?

‘Customer services could have got you they information, they just try to send more people in branch…’

Her exact words. Apparently it is Halifax policy to employ liars at the Halifax farm.

Impromptu Halifax Brand tOuch score out of ten: 0, nada, zilch. Hopes: I’ll eventually lose the will to live.

To be continued…

The statements are back (Sultan of Ikea part 4)

Part 3 here. Statements arrived from Halifax. Expected them to be gold plated but strangely, no such luck. Found an Ikea entry and duly rang the battery farm again.

‘Okay, Mr Caleb, that should be fine. Can you bring the mattress in?’

‘Well, I could…’ At least they’d see how so unworthy it is of a 25 year guarantee.

‘Er it’s okay… can you take some photos of it?’

‘Sure…’

‘Right, that should be fine. Just bring a photo in with your statement and that will be fine.’

‘Brilliant, thanks for your time.’ That, I think counts as a result.

Brand tOuch score out of ten: 8.5. Hopes: Rising.

To be continued…

The expensive phone call (Sultan of Ikea part 3)

Part 2 here. Right on to my bank for the statements. Simple enough task? If only. With two potential bank accounts and two card holders (The Missus and me) trying to second guess what date 5 years ago we bought the Sultan on, what with and by whom was the devil’s only job. And with Halifax charging £10 (that’s right, a whole tenner) for each statement request, this was like Russian Roulette for tightarses – such as myself. Anyway, took an out-and-out gamble and asked for nearly three years worth of statements on the normal bank account. A friendly Halifax rep slipped his hand in my back pocket and made me ten pounds lighter. (I always sweat profusely when any man puts their hand in my back pocket).

To be continued…

The promising phone call (Sultan of Ikea part 2)

Part 1 is here. Phoned up Ikea, Leeds. Got a zillion recorded options that I absolutely love; “If you’d like to speak to anything but a human being, hold, on you’re in luck, we’ve got a trillion options that all send you back to the same battery farm.”

Excellent.

Anyway, finally got through to a friendly lady, and explained my pitiful plight. Rather encouragingly, she mentioned that I didn’t need my receipt. A bank statement showing we’d made a substantial purchase at Ikea would be enough. Right, game on. Thank you for your time – you’ve almost made my year (you know I don’t get out much.)

Brand tOuch score out of ten: 7. Hopes: Optimistic.

To be continued…

The Sunken Sultan

I’ve got a bit of a problem in the bedroom department. Problem is, it dips in the middle. It looks a bit sad and withering. The Missus refuses to touch it with a barge pole.

Our Sultan mattress from Ikea has developed a great, sunken dip. You’d think with a name like Sultan, it would be strong, mighty even… and provide a right royal night’s kip. Not so. Not anymore. Mind you, we’ve had it nearly five years now. But that’s not the point.

The Sultan from Ikea comes with regal guarantee of 25 years.

Cue consumer battle. Cue a customer services test for one of the biggest home furnishing retailers in the universe. And, as I’ve been daft enough to lose my receipt, cue a potential nightmare for yours truly whose back is already starting to buckle under the strain.

So, to test the burgeoning brand that is Ikea, I thought it would be good to provide little snippets of my anticipated long-drawn out process in trying to get my mattress replaced on the basis of the whopping 25 year guarantee. So if you want to follow my progress and more importantly the performance of Ikea, just check back from time to time and you’ll discover this saga has a whole category of its own – The Sultan of Ikea. Wish me luck.

To be continued...